CUSTOMER OPERATIONS / PROCEDURE MANUAL
Everything you need to know about how evidence leaves R&R headquarters, what happens in transit, and what to do if a case needs reversing.
PUBLIC PROCEDURE
Every order is prepared and packed at R&R HQ and dispatched within 2 working days. Made-to-order and commission products may take a little longer. Where this applies, the estimated dispatch time will be shown on the product page.
UK orders are sent via Royal Mail using your chosen postage method. Once dispatched, delivery takes approximately 3–5 working days. Delivery times are estimates and may increase during busy periods.
Please consult our full returns policy. If you contact us about a return, include your order number so we can locate the relevant evidence quickly.
If your order has not arrived within the expected timeframe, contact us with your order number. If something arrives damaged, please also send photographs of the item and its packaging so we can investigate.
IF SOMETHING HAS GONE WRONG
This helps us identify the relevant evidence quickly.
If something arrived damaged, photograph the item and packaging.
Send us the details and we'll investigate what happened.
IMPORTANT / PLEASE READ
This page is an easy-to-read summary of R&R procedures. Nothing here is intended to limit your statutory consumer rights.
VIEW FULL RETURNS POLICY →